Manage Your Child's Health Care Online:
MyHealth Proxy Access for Parents Now Available!
If you are a Menlo Clinic parent or legal guardian of children up to age 18 who are patients of the Menlo Clinic's pediatric department, we are now accepting enrollment in MyHealth proxy access. You'll now have 24/7 online access to important information to help you better manage your child's medical care, including making appointments online. Please read our FAQ below for important details about this program.
Frequently Asked Questions
Q: What is proxy access for minors?
A: Proxy access enables parents, legal guardians, conservators, and stepparents to access online medical health information for their child via MyHealth. MyHealth is the Menlo Clinic's Internet tool that allows patients to securely access their health information and communicate with their doctor's office online. For more information regarding MyHealth, please visit our website at: http://myhealth.stanfordmedicine.org.
Q: How can I gain proxy access to my child's MyHealth records?
A: If your minor child is a patient of the Menlo Medical Clinic's pediatric department, you must first download and complete the MyHealth Proxy Access Request form . The form must be submitted in-person at Menlo Medical Clinic. If access is granted, you will receive an activation letter within one week of submission.
Q: Do I have to be enrolled in MyHealth to participate as a proxy?
A: Yes, before you can activate proxy access, you must be registered in MyHealth. Access to your own MyHealth account can be established in two ways:
- If you are a registered patient at Menlo Medical Clinic (MMC) or Stanford Hospital & Clinics (SHC), you can easily sign up for MyHealth during your next clinic visit. Simply present a photo ID at the time of check-in for your next appointment and request access to MyHealth. You will receive a MyHealth activation access code and instructions on how to activate your account. View the MyHealth FAQ here
- If you are not a registered patient at MMC or SHC, Menlo Medical Clinic will register you in our system using the information provided on the Proxy Request Form and will mail the access code letter to you once proxy access is granted.
Once a MyHealth access code is obtained, you can login to the MyHealth website and activate your account.
Q: What documentation do I need prior to filling out the Proxy Access Request form?
A: Before activating your child's account, you will need the following documentation
- MyHealth Access: You must be enrolled in MyHealth to participate
- Child's Date of Birth
- Your child's Menlo Medical Clinic Medical Record Number (MRN): Your child's MRN identifies their MyHealth account. Their MRN can be found:
- On the After Visit Summary report given to you during check-out of your last clinic visit, or
- On your billing statement.
Q: What can a proxy do in MyHealth with this access?
A: For parents and guardians of children up to 12 years of age:
- Make and view upcoming appointments
- View lab results
- View health history including immunizations, allergies,
medications and more
- Send non-urgent messages to your pediatrician
For parents and guardians of children age 12-17:
- Make and view upcoming appointments online
- View immunization records
- Send non-urgent messages to your pediatrician
Q: Why is there limited access for proxies of children 12 to 17 years of age?
A: Under California State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 12 or older may not view without consent of the minor patient. Due to these requirements, we offer limited information to proxies of minor patients in this age category.
Q: What happens when my child turns 18?
A: Once a child reaches age 18, proxies will no longer have access to the minor's MyHealth record. Your child can now gain access to his/ her MyHealth record by registering for an account the next time he or she visits Menlo Medical Clinic or Stanford Hospital & Clinics.
Q: Why can't I view my child's immunization records on MyHealth?
A: We are currently processing medical records for our new patients. If you have recently transferred care from Welch Road Pediatrics and are unable to view your child's immunization record through MyHealth, Menlo Medical Clinic would be happy to provide you with a photo copy of your child's record. We apologize for any inconvenience this may cause.
Q. What is an example of a non-urgent message, and if I send an urgent
message, will I get a quicker response time?
A: Non-urgent matters may include travel advice, questions about vaccines, behavior or development, feeding, sleep or lab and x-ray results, etc. Please do not submit urgent questions online as this may delay the care of your child. Examples of urgent issues may include respiratory concerns, pain, fever, allergic reactions, etc. If you are unsure if your matter is urgent, please call your provider's office.
Q. How long does it take to get a response from my online message to my
A. Typical response to MyHealth messages is 1-2 business days. For urgent issues, please call your provider's office. Urgent MyHealth messages will not be answered in a timely manner and may cause a delay in your child receiving appropriate medical care.
Q. Can I make a same-day appointment for my child online?
A. No, same-day or urgent care appointments must be made by calling (650) 498-7489.
Q. Can I make online appointments for children aged 12 – 17?
A. Yes, online scheduling is available for parent or guardian proxies for children up to 17 years of age.
Q. How do I make an appointment online?
A. To make a non-emergency appointment with your child's pediatrician, simply login to MyHealth and follow the instructions, or view the step-by-step instructions here.
For more information, please contact the Medical Release of Information Department, (650) 324-9447.